At Glam Decor Gifts, we take pride in offering high-quality handcrafted decor. If you are not fully satisfied with your purchase, please review our return guidelines below.
Returns Eligibility
To qualify for a return:
- Items must be returned within 14 days of delivery
- Products must be unused, undamaged, and in original condition
- Items must be returned in their original packaging
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these conditions.
Return Shipping Responsibility
- Customers are responsible for all return shipping costs
- Shipping charges are non-refundable
- We strongly recommend using a trackable shipping service, as Glam Decor Gifts is not responsible for lost, stolen, or delayed return shipments
Inspection & Approval
- All returned items are subject to inspection upon arrival
- We reserve the right to deny refunds if items show signs of use, damage, or alteration
- In some cases, a partial refund may be issued at our discretion
Non-Returnable Items
The following items are not eligible for return:
- Items that are used, damaged, or altered by the customer
- Items returned after the 14-day period
- Final sale or clearance items, if applicable
Refund Process
- Once approved, refunds will be issued to the original payment method
- Processing time is typically 5–10 business days, depending on your payment provider
- Glam Decor Gifts is not responsible for delays caused by banks or payment processors
Damaged, Defective, or Incorrect Items
- Claims must be reported within 48 hours of delivery
- Customers must provide clear photos and order details
- We reserve the right to determine whether a replacement, refund, or store credit will be issued
Order Cancellations
- Once an order has been processed or shipped, it cannot be cancelled
Exchanges
- We do not guarantee exchanges
- If approved, exchanges are processed as a return and a new purchase
Liability Disclaimer
- Glam Decor Gifts is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products
- Customers are responsible for ensuring products are used safely and as intended
Chargebacks & Disputes
- By placing an order, you agree to contact us first to resolve any issues before initiating a chargeback
- We reserve the right to dispute fraudulent chargebacks and provide proof of delivery and communication
Contact Us
For returns or questions, please contact us with your order details and we will assist you with the next steps.